BRIGHTSTAR COMPUTER SDN BHD [921893-M] and its affiliates ("Brightstar," "we," "our," and "us") offer website information services, an e-commerce store, and product catalog features. Prior to accessing our website or utilizing any features, it is imperative to thoroughly review these terms and use, encompassing both the Terms and Use and Privacy Policy. This is essential to ensure an understanding of the legal rights and obligations associated with the use of our services.

By accessing this website, you explicitly acknowledge and consent to abide by these terms and use. Your access to and use of this website is contingent upon your unconditional acceptance of these terms and use. Should you disagree with any aspect of our terms and use, refrain from using this website.


THIS WEBSITE IS INTENDED FOR USAGE WITHIN MALAYSIA EXCLUSIVELY AND IS NOT APPLICABLE OR ACCESSIBLE FOR USE IN OTHER JURISDICTIONS.


INTRODUCTION

1.1    Brightstar Website [https://www.brightstarcomp.com/] served as the central online destination for Brightstar Computer, featuring a wide range of products catalogue, information page including campaigns, events, and promotions on online and offline of Brightstar Computer Stores, and a platform for e-commerce store.

1.2    Individuals under the age of 18 are obligated to seek parental guidance when utilizing this website feature, as not all features are eligible for users in this age group. Additionally, promotional links associated with this website may not be accessible for individuals under the age of 18. For more detailed information, kindly refer to the representative website which included in landing page of each promotional details.

1.3    The terms and use of this website are subject to periodic changes without prior notification. Users are responsible for regularly checking and staying informed about any modifications to the terms and use. Continued use of the website implies acceptance of the updated terms; however, if you do not agree to the terms and use, you may discontinue the use of this website.


E-COMMERCE

2.1    Brightstar Website offers a Business-to-Customer (B2C) e-commerce platform, providing a range of services that sell both physical and software-based products. The platform extends its offerings to include customization services, featuring a PC quotation service to fulfill customer requirements.


PRICING

3.1    The pricing differentiation observed between the e-commerce store and the offline store, inclusive of all mega/hyper stores, is a deliberate and inherent feature. It is expressly stated that the online store's pricing does not constitute a conclusive representation of the final price at the offline store, and conversely, the offline store pricing may deviate from that displayed online. Users are hereby advised to consider this pricing distinction and acknowledge that the listed prices online are indicative and may not reflect the ultimate purchasing cost at the offline store. By continuing to use our services, users implicitly agree to accept and adhere to these terms regarding pricing disparities between online and offline channels.

3.2    In the event of a pricing mistake or listing error, if a purchase is made at the incorrect price, we will promptly contact you to reconfirm the order with the accurate price or offer the option to cancel the order. Unreachable orders will be subject to a full refund.

3.3    Listed prices do not encompass delivery charges; a separate fee is applied for delivery services. For detailed information, kindly refer to the DELIVERY section.

3.4    DELIVERY CHARGES prices include standard packaging. However, you have the option to incur an additional charge for enhanced wrapping services, ensuring extra packaging based on individual preferences.


ORDER

4.1    The images of products in the listing may vary, and all visuals are provided for reference purposes only. Actual products may differ in appearance, and customers are encouraged to refer to accompanying product descriptions for accurate details.

4.2    Prior to finalizing a purchase, we will send a final order confirmation. We shall not be held responsible for any losses related to promotions or vouchers resulting from erroneous orders. You are advised to carefully review their orders during the confirmation stage to ensure accuracy and prevent any unintended discrepancies.

4.3    Upon a successful purchase, a confirmation order message will be sent to your registered email address. Please ensure the accuracy of your email details to receive this confirmation.

4.4    We reserve the right to refuse or cancel any order under the following circumstances:

         Out of Stock: If the product is unavailable or out of stock.
         Defective Product: In the event of a defective product.
         Manufacturer Recall: If the product has been recalled by the manufacturer.
         Listing Issue: In case of inaccuracies or issues with the product listing.

You will be duly notified of any order refusal or cancellation, and appropriate measures, such as refunds, will be taken as necessary.

4.5    We reserve the ultimate right to determine the status of orders, including the authority to cancel or facilitate exchanges for alternative products.


ACCOUNT

5.1    Account features order tracking, purchase records, wishlist functionality, and account details for a comprehensive user experience.

5.2    Each account is designated for individual use only, and sharing is strictly prohibited. The account is personalized to enhance user security and privacy, ensuring the confidentiality of personal data and transaction history. Any instances of account sharing will be considered a breach of our terms of service, and as a consequence, the account will be promptly closed.

5.3    We retain the authority to close user accounts if any misuse is detected, including activities such as bot purchasing, script manipulation, and spamming, to uphold the integrity and fairness of our platform.


PAYMENT

6.1    Upon immediate approval of the payment by the merchant, all payments are considered approved, contingent upon product availability. In the event that the product is unavailable for shipment, we will promptly contact you to provide available options.

6.2    Payments will be processed through a third-party gateway and merchant, which may retain your payment information. By placing an order, you acknowledge and agree to be bound by the terms and use associated with the processing and storage of your payment details by the third-party gateway and merchant.

6.3    For the purpose of preventing fraudulent use of credit cards, we will validate your payment information and securely store it in accordance with security protocols.

6.4    All order transactions are conducted in MYR (Malaysian Ringgit), and the card will be charged in MYR currency. In the case of credit/debit cards issued overseas, the transaction amount will be converted to MYR, and it's important to note that the exchange rate is determined by the credit card issuer, thus may not necessarily reflect the final price of our products.


DELIVERY

7.1    We provide delivery services within Malaysia, and regretfully, we do not offer shipping services to overseas locations.

7.2    The free delivery option is applicable to orders exceeding RM2500 and is exclusively available for deliveries to West Malaysia. This promotion does not included addresses in East Malaysia.

7.3    Please be advised that the risk of loss and damage to the parcel is transferred to you upon delivery. It is imperative to thoroughly inspect the product upon arrival and contact us immediately in the event of any damage or if the product is Dead On Arrival (DOA).


RETURNS

8.1    Returns are exclusively accepted for products deemed Dead On Arrival (DOA) or covered under warranty terms. Return costs are shared between the customer and Brightstar Computer, with both parties contributing to ensure a fair and equitable resolution. For other reasons or conditions, please refer to the specific warranty policy applicable to the product in question.

8.2    Kindly note that digital items are not eligible for return. This included all terms of software product and key activation based software product.


ACCESSING

9.1    While the website operates 24 hours a day, its functionality is not guaranteed at all times. We take responsibility for addressing order-related issues arising from website technical glitches, excluding issues related to e-commerce and promotion pages. Please be advised that website maintenance may occur at any time, and its occurrence is not guaranteed.

9.2    Brightstar may collect and store your name, address, phone number, email, and contact information solely once you ordered for data analysis purposes. Your information will be used in accordance with privacy and data protection policies to enhance our services and improve user experience.

9.4    Third-party gateways may access your personal data during transactions. Rest assured, we are committed to complying with relevant laws and regulations to safeguard your data and ensure secure processing.

9.5    Cookies are utilized to comprehend user behavior and facilitate traffic measurement on our platform. It is important to note that we categorize cookies as a form of personal data, subject to our privacy policies and data protection regulations.


THIRD PARTY

10.1    This website employs third-party applications, encompassing hyperlinks and payment gateways, to enhance functionality and user experience. Please be aware that these applications may have their own privacy policies, and users are encouraged to review them for a comprehensive understanding of data handling practices.

10.2    The inclusion of third-party applications on our website is solely for your convenience and does not imply endorsement or representation by our website. Users should be aware that these applications have their own terms and use, and interactions with them are subject to the respective third-party policies.

10.3    Visiting unverified websites carries inherent risks. You are advised to exercise caution and understand that we do not endorse or verify the content, security, or practices of such websites. It is crucial to prioritize online safety and be mindful of potential risks associated with visiting unverified sites.


LICENCES & USAGE

11.1    Please be advised that the reuse of brand artwork on Brightstar's website is prohibited. All copyright and trademark notices applicable to the brand's artwork must be strictly adhered to, and any unauthorized use is strictly prohibited.

11.2    The reuse of Brightstar's artwork graphics is strictly prohibited. Unauthorized use or reproduction of our artwork is not permitted and is subject to legal action.


DISCLAIMER & LIMITATION OF LIABILITY

12.1    We explicitly state that we are not accountable for any losses resulting from a breach of the terms and use. You are advised to carefully review and adhere to the specified terms to mitigate potential risks and ensure a clear understanding of the responsibilities outlined.


12.2    We do not accept responsibility for losses incurred as a result of computer viruses, malware, or phishing links. You are urged to employ robust cybersecurity measures to safeguard their systems and exercise caution to prevent potential risks.


LAWS

13.1    The terms and use are governed by the laws of Malaysia, irrespective of conflict of law provisions.


MISCELLANEOUS

14.1    Individuals who are not parties to these terms and use are not entitled to enforce them.