Razer Kraken Headset

Shipping and Delivery

We provide shipping throughout Malaysia (Peninsular Malaysia, Sabah & Sarawak) via reputable shipping service providers. We do not ship Internationally.

Shipping Details
Area	Delivery Time
Peninsular Malaysia	2-3 Working Days
Sabah & Sarawak	4-6 Working Days

***Note: information above is an estimate of delivery time provided by our courier partners.

Tracking Number

A tracking number will be allocated to your order once your item has been dispatched. Kindly check your account / email for the related invoice and tracking number.

Same Day Delivery

Get fast and flexible same-day delivery services exclusive for any order from Kuala Lumpur and certain area in Selangor locations only. Contact our team to start your item delivery now!

Self Pick-up Option

We provide "Pick Up" or "Self Collect" as an option for our local customers. Please Contact our team (compulsary) to arrange the pick up date and time.

• ONLY available at our Megastore in Plaza Lowyat, Kuala Lumpur.
• Kindly provide your purchase invoice during collection.
• Available between Monday - Friday, 10.30a.m - 7.30 p.m

***Note: Customer require to check the purchase item during self pickup (Brightstar will not be liable to any damage or missing item once customer collect the item, except defect cover by warranty)

Guarantee and Exchange

We provide 7 days guarantee period which starts from the date you receive the order items. Certain products with a manufacturer's defect are entitled to a ONE-to-ONE exchange.

Return, Refund & Warranty Policy

Brightstar Computer reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim. Please refer to our Retun Policy for more details.

Pre-order

Pre-order products are available to purchase and will be shipped to you as soon as we receive the item from our suppliers. Please contact our team to confirm on the product availability, ETA, price and other information.

Contact

If you have any further question or require any assitant, kindly contact our Customer Service Team via WhatsApp or email at [email protected]